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Request an RMA Submit your request for an RMA Number Below
Orbit Micro RMA Policy Please Read this First
Please save all packaging and accessories for any item that is returned to Orbit Micro. All original equipment, components, manuals, cables, documents and packaging must be returned with your item in order for Orbit Micro to process your RMA. An item returned for a replacement may be repaired or replaced at Orbit Micro's discretion, unless otherwise required by law. Products with specific refund and return policies and deadlines must be returned within the time periods specified for each item. All items sold through Orbit Micro are subject to our Policy and Agreement. Physically damaged items cannot be returned.

All returns for a refund are subject to a 15% restocking fee.

All customer returns will be refused and sent back at the customers expense if:

  • You are attempting to return product that was not purchased from Orbit Micro.
  • The product is abused and is physically damaged.  (See section entitle ‘Damaged Caused by the Carrier’ for carrier damage claims.)
  • The product is missing its original packing and accessories including but not limited to the manuals, cables, and the original retail packaging.
  • The original retail packing is defaced.
  • The serial number on the product is unreadable, invalid, damaged, or altered.
  • The RMA number of the return is expired.
  • The return violates the Orbit Micro return policy.
  • The RMA number is expired and no longer valid. (RMA numbers expire after 10 days)
  • The package appears to be damaged by the carrier.

RMA Options
You may only select one type of RMA (ie. refund or replacement) per RMA request. If you have one product you wish to return for a refund and another product from the same order that you wish to return for a replacement, you will need to submit two separate RMA requests.

  • Replace
    If you have a product that is defectve, we will replace it with the exact item. If that item is not available we will find another item of equal or lesser value and specification. The replacment will be sent once we receive the defective item from you. Please note that all packing materials, manuals, diskettes, CDs, digital media, blank warranty cards and other accessories and/or documentation must be included in the original packaging, as provided by the manufacturer, for your return to be processed.
  • Store Credit
    A store credit will be issued against your account, to be used for purchases later.
  • Refund
    A refund will be issued to your credit card, or a check will be sent to you for the refund amount. All returns for a refund are subject to a 15% restocking fee.

RMA Reasons
You may only select one RMA Reason (ie. DOA) per RMA request. If you have multiple products with different RMA reasons, you will need to submit two separate RMA requests.

Read our full return policy here.

RMA Request Form Please fill out all requested RMA fields.
Contact Information
Company
Telephone
E-mail
Where are we shipping the replacement to? Not necessary for refunds or store credits.
Company
Attention
Address
Address 2
City
State/Province
Zip Code
Country
Return Information
Order or Invoice #
RMA Type
RMA Reason
Item Information
SKU Part # QTY Serial Number
Comments